According to Gallup Poll, 70 percent of Americans dislike their job. This means a lot of employees are unhappy and unfortunately, this unhappiness can get taken out on you, their boss or supervisor. However, despite their attitude, you have to keep your cool and set a good example. Here are four things you should do when you have to deal with a negative employee.
Communicate Clearly and Effectively
Every workplace and environment has that one employee that nobody cares for because of their constant negativity. They may criticize everyone and everything. When that employee does something you do not like or appreciate then make sure you convey your message to them clearly and concisely. Communication is the key to nipping this problem in the bud. Do not dance around the issue and do not take a joking or nonchalant attitude. It sends the wrong message. Be clear, concise and straight to the point.
Keep Your Conversation Private
When you have to speak to an employee about their negative attitude, you need to keep your conversation private. Take them into your office or a private conference room. Talking to them within ear shot of others is unprofessional and can make the employee feel belittled and ashamed, which will do nothing to help their morale.
Get to the Root of the Problem and Make a Genuine Effort to Resolve It
If an employee is being negative, there is something about their job that they dislike or that is bothering them. Get to the root of the problem and figure out what the issue is. They may feel unappreciated, be improperly trained, or may feel undervalued. Regardless, letting them air their issues and genuinely making an attempt to fix anything that you possibly can should help to resolve their attitude, improve their work efficiency and improve office morale.
Unfortunately, despite your best efforts to change a negative employee, the employee may simply not want to change. If it is bringing the office down, you may eventually have to let them go. As such, anytime you have to talk to them about their attitude or behavior, be sure to document it. This ensures that should you have to let them go, there is documentation to support your decision, and decreases the likelihood of them filing a lawsuit for improper work dismissal or harassment.
As a boss or supervisor, it can be challenging to deal with a negative employee. Sometimes you may feel like yelling back at them or pounding your head against a wall. However, no matter how difficult they are, you have to keep your cool when dealing with that person. Learning to communicate clearly and effectively, dealing with the employee in private, getting to the root of the problem and documenting everything in case you have to let the employee go helps you deal with this touchy situation.